1. SHIPPING AND DELIVERY POLICY
1.1 Purpose
This section governs the logistical conditions applicable to the delivery of products purchased on Patternland.
1.2 Nature of the service
Shipping is an independent phase of the production process and is carried out by external logistics operators.
1.3 Timeframes
Delivery times are estimates and depend on:
- Completion of production
- Logistics availability
- External incidents
Delays resulting from these circumstances are considered reasonable.
1.4 Effective delivery
Delivery is considered completed when the Customer or an authorized third party receives the product.
1.5 Incidents
The Customer must report any incident within a maximum of 48 hours.
1.6 Damage or loss
Patternland will handle the incident with the carrier diligently.
1.7 Limitation of liability
Patternland shall not be liable for:
- Delays attributable to the carrier
- Damage resulting from properly executed transport
2. RETURN POLICY
2.1 General rule
Returns are not accepted for customized (MTM) products.
2.2 Legal basis
Customized products are excluded from the right of withdrawal in accordance with applicable regulations.
2.3 Link with measurements
Garments are produced based on validated measurements; any errors related to these measurements are the Customer’s responsibility.
2.4 Exceptions
Returns will only be accepted when:
- There is a technical impossibility to adjust
- A serious production issue is identified
2.5 Procedure
Requests must be handled in accordance with the Dispute Policy.
2.6 Exclusions
Returns will not be accepted for:
- Subjective perceptions
- Technical tolerances
- Fabric behavior
3. PLATFORM TERMS OF USE
3.1 Purpose
This section governs the use of the Patternland digital environment.
3.2 Account
The user is responsible for their account and activity.
3.3 Authorized use
Use must comply with the intended purpose of the system.
3.4 Prohibited behavior
- Fraudulent use
- System manipulation
- Interference with processes
3.5 Monitoring
Patternland may monitor activity.
3.6 Measures
Patternland may:
- Suspend accounts
- Cancel access
- Limit functionalities
3.7 Technical limitation
Continuous service availability is not guaranteed.
4. PRIVACY AND COOKIE POLICY
4.1 Controller
Patternland is the data controller.
4.2 Legal basis
Processing is based on:
- Contract execution
- Legitimate interest
- Consent
4.3 Processed data
- Identification data
- Body measurements
- Usage data
4.4 Purpose
- Service provision
- Technical validation
- System improvement
4.5 Retention
Data is retained for the necessary period and in accordance with legal obligations.
4.6 Sharing
Data may be shared with professionals involved in production.
4.7 Rights
Users may exercise their rights of access, rectification, erasure, restriction, and objection.
4.8 Cookies
Technical, analytical, and functional cookies are used.
5. CONTENT AND CONDUCT POLICY
5.1 Purpose
This section governs user behavior.
5.2 Principles
- Responsible use
- System integrity
5.3 Prohibited behavior
- Illegal content
- Misuse
- Interference with processes
- Improper use of the ecosystem
5.4 Monitoring
Patternland may supervise activity.
5.5 Measures
Patternland may:
- Remove content
- Suspend accounts
- Exclude users